Service Desk Analyst I

About the Role

• Opportunity to launch an IT career with hands-on experience.
• First point of contact for customers needing technical help.
• Troubleshoot everyday technology issues, solve problems, and gain experience with widely used technologies.
• Ideal for someone early in their IT career who enjoys technology, problem-solving, and helping people.

Key Responsibilities

• Provide friendly, professional technical support by phone, ticket, and remote session.
• Troubleshoot common hardware, software, network, and account-access issues.
• Support technologies such as Microsoft 365, Windows, Azure, Active Directory, Google Workspace, and macOS.
• Document troubleshooting steps and resolutions clearly and accurately.
• Keep customers informed throughout the support process.
• Partner with senior technicians and engineers when issues require additional expertise.
• Learn new technologies while building valuable real-world IT experience.

Requirements & Tech Stack

• Strong customer service and communication skills.
• A natural ability to troubleshoot and solve problems.
• Comfort working in a fast-paced environment.
• Strong organization and attention to detail.
• An interest in technology and a willingness to learn.

Qualifications

Candidates Should Have one Of The Following:

• Bachelor’s degree in Computer Science, Information Technology, MIS, or a related field.

• Associate degree plus 1 year of relevant experience.

• 2 years of professional service desk or technical support experience.

• CompTIA A+ and Microsoft certifications are a plus.

• CompTIA A+ must be obtained within six months of employment.

Your Schedule

• Monday-Friday | 9:30 AM - 6:00 PM Eastern Time.

Compensation

• Starting from $21 an hour.