ReStore Front Associate I

About the Role

The ReStore Front Associate I supports daily store operations by assisting customers, answering questions, and providing friendly, helpful service throughout the sales floor. This role stocks and restocks merchandise, highlights and merchandises inventory to support sales, and maintains clean, organized work areas. The Front Associate I operates the POS system to complete transactions accurately and contributes to a positive, welcoming shopping experience for all customers. This is a physically active role that involves frequent movement throughout the store, handling merchandise, stocking sales floors, and assisting with the safe movement of donated goods and retail inventory. This position also works with volunteers as assigned.

Key Responsibilities

• Assist customers and answer questions.
• Stock and restock items, keeping areas clean and organized.
• Operate our Point of Sale (POS) system.
• Highlight sale and promotional inventory.
• Work with assigned volunteers and volunteer groups.
• Answer phone and radio calls.

Physical Requirements

• This is an active, fast-paced retail environment that requires standing and walking for extended periods throughout the shift.
• Frequently lift, carry, move, and position donated merchandise, including furniture, home goods, building materials, and appliances.
• Ability to safely lift and move items up to 80 lbs., with assistance or equipment when appropriate.
• Regular bending, stooping, reaching, pushing, pulling, climbing ladders, and other physical activities associated with stocking, merchandising, and organizing inventory.
• Work both indoors and outdoors at times, including assisting with donations, loading merchandise, and maintaining sales floor displays.
• Ability to safely operate pallet jacks, carts, and other material-handling equipment as trained.

Requirements & Tech Stack

• High school diploma or equivalent.
• Retail or customer service experience; familiarity with ReStore product types (furniture, building materials, home goods) is a plus.
• Excellent communication skills and a friendly, helpful attitude.
• Ability to lift and move items up to 80 lbs.
• Self-motivated, detail-oriented, and organized.
• Basic math skills.
• Ability to work independently within your department while being a collaborative team player.
• Willingness to work with volunteers.
• Committed to Greater Des Moines Habitat for Humanity's mission and environmental stewardship.