Sales Executive

About the Role

Dial Us Back™ is seeking a proactive, target-driven Sales Executive – Travel & Tourism in Mumbai. This role focuses on generating qualified leads, engaging potential customers, and converting inquiries into confirmed travel bookings for destinations including Kashmir, Kerala, Ladakh, Himachal Pradesh, Goa, and Sikkim.

Key Responsibilities

• Lead Generation: Identify and generate new travel leads through online platforms, social media, referrals, networking, telecalling, and other relevant channels.
• Lead Management: Contact, qualify, and maintain a consistent follow-up process with prospective customers interested in domestic holiday packages.
• Destination Sales: Promote and sell customized travel packages for Kashmir, Kerala, Ladakh, Himachal Pradesh, Goa, and Sikkim.
• Customer Engagement: Understand customers' travel requirements, including destination preferences, travel dates, group size, budget, accommodation preferences, and activities.
• Sales Conversion: Convert inquiries and self-generated leads into confirmed bookings through effective communication, persuasive selling, and timely follow-ups.
• Quotation Preparation: Prepare and share customized itineraries, travel packages, and quotations based on customer requirements and budget.
• Negotiation and Closing: Handle customer objections, negotiate pricing within approved margins, and close sales while maintaining profitability.
• CRM and Reporting: Maintain accurate records of leads, customer interactions, quotations, follow-ups, and booking status using CRM tools or company systems.
• Customer Relationship Management: Build long-term relationships with customers to encourage repeat bookings, referrals, and positive reviews.
• Coordination with Operations: Work closely with the operations team to ensure smooth handover and execution of confirmed bookings.
• Market Research: Monitor competitor offerings, customer preferences, seasonal travel trends, and destination-specific demand.
• Sales Target Achievement: Meet or exceed monthly lead generation, follow-up, booking conversion, and revenue targets.

Qualifications and Skills

• Previous experience in sales, telecalling, lead generation, business development, or travel and tourism is preferred.
• Strong communication, persuasion, negotiation, and customer-handling skills.
• Ability to generate leads independently and convert inquiries into confirmed bookings.
• Basic understanding of domestic travel destinations and holiday package sales.
• Proficiency in English and Hindi; knowledge of Marathi or other regional languages is an advantage.
• Familiarity with CRM systems, spreadsheets, email, WhatsApp Business, and online communication tools.
• Strong organizational skills and the ability to manage multiple leads and follow-ups simultaneously.
• A proactive, target-oriented mindset with a focus on sales performance and customer satisfaction.
• Ability to work independently in a hybrid environment and collaborate effectively with the wider team.
• A bachelor's degree in Business Administration, Tourism, Hospitality, or a related field is preferred. Relevant experience may be considered in place of a degree.

Performance Expectations

The Sales Executive will be evaluated on:

• Number of qualified leads generated.
• Timely follow-ups and customer response rates.
• Conversion of inquiries into confirmed bookings.
• Monthly sales revenue and achievement of assigned targets.
• Quality of customer relationships and repeat business.
• Accuracy of CRM records and sales reporting.