Financial Data and Reporting Ops Analyst

About the Role

This job is responsible for handling moderately complex operations processes related to credit disputes, escalations, and tax reporting. Key responsibilities include analysis, research, reconciliation, reporting data validation, and resolution of issues and identified customer requests which may carry high levels of risk within enterprise risk categories.

Consumer Wealth Tax Operations, a department within Data, Reporting & Operations Management (DROM), is responsible for multiple tax related functions to support Internal Revenue Service (IRS) and State regulatory required tax reporting and withholding payments, on behalf of consumer and wealth clients.

The Tax Operations Payment, Filings & Solicitation Team is responsible for the daily reconciliation and tax withholding payment remittances to the Internal Revenue Service (IRS) and States for Retirement, Retail and Non-Resident accounts, ensuring the accurate and timely payment on behalf of multiple legal entities.

This position will require overtime during tax season.

Key Responsibilities

• Review daily tax withholding payments to perform inline quality assurance and ensure accuracy prior to remittance to the IRS/States.
• Review all manual processing to assess accuracy, completeness & timeliness per established regulatory tax rules, procedures, and service level agreements (SLAs) utilizing the Integrated Quality Systems workflow tool.
• Escalate any issues or concerns found during QA reviews to management.
• Ensure all QA reviews are completed within the established timelines to ensure timely resolution or remediation.
• Reconcile tax withholding ledgers daily, identifying variances and escalating as required.
• Complete monthly Frontier attestation for tax withholding ledgers.
• Collaborate with management and teams within and outside Tax Operations on process enhancements.
• Tasks may be assigned as needed contingent to the team’s work load.
• Perform moderately complex activities supporting credit disputes, escalations, and tax reporting while following established written procedures and guidelines and ensuring accurate and timely delivery.
• Research and resolve moderately complex financial data requests or exceptions based on analysis of assembled data in an accurate and timely manner.
• Perform routine analytics, report creation, and exception processing.
• Identify risk and opportunities for process improvement based on an understanding of how the work impacts other operational units and escalate risk concerns, as appropriate.
• Provide quality service and support for internal business partners and external clients.
• Complete daily, weekly, and monthly quality assurance (QA) functions that reduce risk and provide necessary separation of duties related to the overall department control environment, including tax payments, federal and state tax filings, withholding inquiries, processing tax withholding reversals, and manual withholding adjustments to be in compliance with regulatory requirements and to ensure that all activity is done accurately and timely.
• Perform general ledger reconciliation for the tax withholding ledgers as per the enterprise Account Reconciliation Policy.
• Work closely with teams across Tax Reporting to maintain appropriate controls and ensure requirements are met and a strong control environment is maintained.

Requirements & Tech Stack

• MS Office (Outlook, Excel, Word)

Qualifications

• Strong problem-solving, analytical, and decision-making skills.
• Detail-oriented with strong organization skills.
• Strong oral and written communication skills and ability to interact with management.
• Ability to manage multiple priorities to meet daily deliverables.
• Proven effectiveness in a fast-paced and demanding environment with the ability to work under pressure.
• Strong interpersonal skills and ability to collaborate within and across teams.
• Demonstrates initiative and a commitment to continuous learning.
• Tax Withholding or related financial experience.
• Understanding of IRS rules and regulations.
• Customer and Client Focus.
• Oral Communications.
• Written Communications.
• Adaptability.
• Attention to Detail.
• Critical Thinking.
• Problem Solving.
• Active Listening.
• Collaboration.
• Result Orientation.
• Stakeholder Management.