Process Analyst Human Resource Operations

About the Role

As a Process Analyst - EDM, you will be supporting employee and business needs in delivering outstanding HR services for employees.

Key Responsibilities

• Support employee lifecycle activities by maintaining and updating employee information in HR systems.
• Assist in preparing employee-related documents such as employment letters, verification letters, and other HR correspondence.
• Handle employee requests and queries through ServiceNow (SNOW).
• Maintain accurate employee records while ensuring data quality and confidentiality.
• Track and complete assigned requests within defined timelines.
• Coordinate with HR and internal teams to resolve employee data-related queries.
• Support process improvement initiatives and documentation activities.
• Engage with customers to address queries and concerns related to compensation administration and processes.
• Provide data for the internal business controls team as required.
• Ensure compliance with the client's existing standards.
• Understand and adhere to HR policies, and regulations, and respond to employee queries.
• Willingness to work Night Shifts.

Requirements & Tech Stack

• Graduate with 1-2 years of experience in EDM at an International IT/ITES Company.
• Ability to communicate and resolve difficult customer service issues.
• Proficient in EDM processes (excluding Recruitment).
• Ability to troubleshoot and implement changes in the processes.
• Collaborates effectively with internal customers and external suppliers, demonstrating positive influence in problem-solving and work process enhancements.

Qualifications

• Bachelor's Degree
• Proficient in MS Office applications.
• Excellent communication skills in English both oral and written.
• Self-directed and ambitious achiever.
• Meeting targets effectively.
• Demonstrated ability to analyze complex data, complemented by strong interpersonal and organizational skills.

Preferred Education: Master's Degree