Infra Tech Support Practitioner

About the Role

• Explore opportunities to build knowledge and support the group while engaging in problem-solving discussions.
• Develop expertise in Service Desk Management.
• Foster a collaborative environment where challenges are addressed thoughtfully.
• Ensure production systems are available and operating according to defined service level agreements.

Key Responsibilities

• Drive incident and outage resolution and maintain clear communication throughout the process.
• Facilitate the restoration of service to the production environment efficiently and effectively.
• Establish disaster recovery procedures to safeguard critical operations.
• Maintain data retention practices to ensure compliance and reliability.

Requirements & Tech Stack

• Beginner proficiency in Service Desk Management.
• Bachelor's Degree in a relevant field of studies.

Qualifications

• Beginner proficiency in incident management.
• Beginner proficiency in communication skills.
• Beginner proficiency in problem analysis.
• Beginner proficiency in customer service.
• Beginner proficiency in process improvement.