Desktop EUC L1
Iron Systems, Inc
Bangalore Urban, Karnataka, India1h agovia LinkedIn
Key Responsibilities
- Provide day-to-day local/remote desktop support.
- Receive inbound calls, answer questions, and troubleshoot hardware, software, and application issues.
- Document steps performed to resolve challenges in a ticketing system.
- Facilitate customer resolution for calls.
- Engage supervisors and managers to ensure operational consistency.
- Provide smart-hands support.
- Perform IT hardware & software asset management services.
- Manage PC and mobile assets in the ServiceNow module.
- Manage asset inventory.
- Coordinate PC fulfilment/installation (Autopilot/Reimage/Import).
- Handle PC diagnostics & sanitation: recycle pickup requests.
- Process software provision/install requests.
- Handle new printer configuration requests.
- Process miscellaneous services (Return Labels).
- Provide walk-up, deskside, and remote technical support.
Requirements & Tech Stack
- ServiceNow
- Microsoft Office
- Windows OS
- iOS
- IT hardware & software asset management
Qualifications
- Good communication skills.
- Awareness of different stages in the asset management lifecycle.
- Troubleshooting skills for Windows OS and iOS.