Client Relationship Manager

About the Role

Round World Immigration Pvt. Ltd. is a fast-growing, reliable immigration consultancy based in Delhi, India, specializing in Permanent Resident and Temporary Resident visas for destinations such as Canada, Australia, the UK, and the USA. The company supports clients across multiple visa categories, including skilled, self-employed, family, business, investor, student, and state sponsorship classes. It also assists with business visit permits and tourist visit permits for major global destinations. Round World Immigration aims to provide high-quality immigration services at affordable costs. As a registered migration agent, the organization operates under travel regulatory and consumer protection frameworks that promote client security and trust. This is a full-time, on-site role for Freshers based in Netaji Subhash Place.

Key Responsibilities

• Manage end-to-end client interactions, from initial consultation through visa application submission and follow-up.
• Understand client needs.
• Explain relevant immigration pathways.
• Coordinate documentation.
• Maintain accurate records in internal systems.
• Resolve client queries.
• Provide status updates.
• Liaise with internal teams to ensure timely and high-quality service.
• Support sales and retention activities by building long-term client relationships.
• Maintain a professional and empathetic communication style.
• Contribute to process improvements that enhance client experience.

Requirements & Tech Stack

• Ability to work on-site in NSP.
• Ability to collaborate with diverse teams.
• Maintain a client-centric mindset.

Qualifications

• Strong client service and relationship management skills, including the ability to build trust, manage expectations, and handle sensitive information with professionalism.
• Excellent communication skills, such as clear verbal and written communication, active listening, and the ability to explain complex visa requirements in simple terms.
• Organizational and coordination skills, including time management, attention to detail, and experience handling multiple client cases simultaneously.
• Basic sales and negotiation skills to support client onboarding, address concerns, and contribute to client retention and referrals.
• Relevant experience in immigration consulting is beneficial.
• A bachelor’s degree in any discipline, preferably in business, communications, or related fields, is an advantage.