Client Servicing and Operations Executive

About ATZA Studios

ATZA Studios is a global creative house specializing in video production, AI-generated content, and digital branding.

About the Role

We are seeking a Client Servicing & Operations Executive to bridge the gap between clients and internal video teams. This role involves understanding client needs, translating them for creative teams, and managing projects from inception to delivery. You will work closely with Video Editors, AI Video Editors, AI Filmmakers, and other creative/production teams, while also handling client communication and daily project operations.

Key Responsibilities

• Act as the primary point of contact (POC) for assigned clients and manage day-to-day communication.
• Understand client briefs, creative requirements, references, and feedback, and communicate them clearly to internal teams as actionable outputs.
• Coordinate with AI Video Editors, AI Filmmakers, and other teams throughout the project lifecycle.
• Understand the basic technical and creative aspects of video production, including editing, cuts, transitions, pacing, visuals, audio, colour, formats, aspect ratios, and revisions.
• Review work against the client brief and requirements before sharing with the client, and flag any obvious gaps to the internal team.
• Track project timelines, deliverables, revisions, approvals, and pending tasks to ensure projects stay on schedule.
• Follow up with internal teams and clients to ensure timely movement of projects and approvals.
• Identify delays, gaps, or execution-related issues and proactively communicate/escalate them.
• Maintain project trackers, briefs, feedback, client communication, and other relevant documentation.
• Coordinate multiple video projects simultaneously while keeping track of priorities and deadlines.
• Maintain professional relationships with clients and ensure a smooth and well-coordinated client experience.

Requirements & Tech Stack

• Basic understanding of the AI video production and post-production workflow.

Qualifications

• 0-1 year of experience, including relevant internship experience.
• Prior experience/internship in video production, video editing, content creation, creative agencies, media, or advertising is preferred.
• Ability to understand and communicate creative/video-related feedback clearly.
• Comfortable interacting with clients and handling professional conversations independently.
• Strong communication, coordination, follow-up, and organisational skills.
• Ability to manage multiple projects, deadlines, and stakeholders simultaneously.
• Good attention to detail and ability to identify whether a deliverable broadly aligns with the brief.
• Proactive approach with the ability to take ownership and follow tasks through to completion.
• Comfortable working in a fast-paced, deadline-driven creative environment.

Experience: Fresher with relevant internship experience / 0-1 year experience

Location: Saket, New Delhi

Work Mode: Work from Office