Front Desk Representative

About the Role

The Front Desk Representative is a full-time, on-site role responsible for greeting and checking in guests, processing check-outs, and managing room assignments and reservations in the hotel system.

Key Responsibilities

• Greeting and checking in guests.
• Processing check-outs.
• Managing room assignments and reservations in the hotel system.
• Answering phone calls.
• Responding to guest inquiries.
• Handling payments.
• Coordinating with housekeeping and other departments to fulfill guest requests.
• Supporting a seamless arrival and departure experience.
• Resolving guest concerns in a timely and professional manner.
• Maintaining an organized and welcoming front desk area.

Requirements & Tech Stack

• Proficiency in handling Reservations and front desk operations, including booking, modifying, and canceling stays using hotel systems.
• Basic computer literacy and comfort with property management or reservation software.
• Fluency in English.

Qualifications

• Strong customer-facing skills, including Customer Service and Receptionist Duties, with a focus on delivering a warm, professional guest experience.
• Excellent Phone Etiquette and Communication skills, both verbal and written, to manage inquiries and coordinate with internal teams.
• Ability to remain calm and solution-oriented in a fast-paced environment, with strong problem-solving and multitasking abilities.
• Prior hotel front desk experience is preferred.
• High school diploma or equivalent.
• Additional training or coursework in hospitality or customer service is an advantage.
• Reliable attendance, professional appearance, and willingness to work flexible schedules, including evenings, weekends, and holidays.
• Additional language skills (such as Spanish) are beneficial.