Account Associate, Birmingham Call Center

About the Role

This role supports customer satisfaction by resolving inquiries and managing accounts effectively within a team environment. It involves identifying root causes of customer concerns, managing account activities, and facilitating collections when appropriate. The position emphasizes developing skills in customer service, account management, and problem resolution. Success is measured by timely issue resolution, customer retention, and adherence to quality and productivity standards. The work contributes to building loyal customer relationships and enhancing organizational revenue through service and account management.

Job Responsibilities

• Resolve customer inquiries and concerns promptly to ensure effective issue resolution
• Manage customer accounts to identify service opportunities and facilitate collections of past-due balances
• Deliver customer service using available resources and training tools to maintain service quality
• Complete required training to develop skills, system knowledge, and proficiency in organizational competencies
• Meet department productivity and quality standards to support operational goals
• Approach each customer interaction with respect and a solution-oriented mindset to foster positive experiences
• Other duties/projects as assigned by business management as needed

Requirements & Tech Stack

• At least 18 years of age
• Legally authorized to work in the United States
• Microsoft Applications
• Operating System Concepts
• Answering Telephones
• Troubleshooting

Qualifications

• High School Diploma/GED
• 6 months customer service experience (Preferred)
• Account Management
• Customer Education
• Customer Needs Identification
• Customer Problem Solving
• Customer Retentions
• Customer Service
• Customer-Focused
• Empathy
• Multitasking
• Payment Collections
• Payment Schedules
• Service Oriented