Infrastructure Engineer, Intune

About the Role

We are looking for an experienced Infrastructure Engineer to manage, support, and enhance our endpoint management ecosystem, with a strong focus on Apple macOS, Jamf, and Microsoft Intune. The role will ensure secure, compliant, and high-performing end-user devices across a modern, cloud-first workplace.

Key Responsibilities

Endpoint & Device Management

• Manage and support macOS devices across the organization
• Administer Jamf Pro for Apple device enrollment, configuration, patching, and compliance
• Manage Microsoft Intune for device management, security policies, and application deployment
• Support Windows and mobile devices via Intune (as required)

Security, Compliance & Identity

• Implement endpoint security controls including disk encryption (FileVault/BitLocker), OS hardening, and patch compliance
• Integrate endpoint management with Azure AD / Entra ID and conditional access
• Support Zero Trust and secure access models

Application & Patch Management

• Package, deploy, and maintain applications for macOS and Windows
• Manage OS and third-party patching via Jamf and Intune
• Troubleshoot application and policy deployment issues

User Support & Operations

• Provide L3 support for endpoint-related incidents and problems
• Work with service desk teams to improve first-line resolution
• Create and maintain documentation, SOPs, and knowledge articles

Automation & Optimization

• Use scripts (Bash, PowerShell) to automate routine tasks
• Monitor device health, compliance, and usage metrics
• Drive continuous improvement in endpoint performance and user experience

Requirements & Tech Stack

Skills, Knowledge & Expertise

• Strong hands-on experience with macOS administration
• Deep expertise in Jamf Pro
• Strong working knowledge of Microsoft Intune
• Experience with:
• Apple Business Manager (ABM)
• Azure AD / Entra ID
• Autopilot and device enrollment workflows
• Endpoint security policies
• Bash and/or PowerShell scripting
• Experience with MDM/MAM concepts
• Familiarity with monitoring and asset management tools
• Strong customer service and communication skills
• Methodical and organised approach to problem-solving
• Ability to manage multiple tickets and priorities effectively
• Attention to detail in documentation and ticket updates
• Willingness to learn and develop technical and process knowledge
• Ability to work independently in a remote, distributed team
• Comfortable following defined processes while contributing improvement ideas

Qualifications (Preferred)

• Jamf certifications (Jamf 200 / 300 / 400)
• Microsoft Endpoint Administrator certification (MD-102)
• Experience supporting remote-first or global users
• Exposure to compliance frameworks (ISO 27001, SOC 2, GDPR, DPDPA)

Working Hours & Location: Hybrid, India Pune