Associate Digital Product Operation

About the Role

The Global Servicing Communications Product & Ops Delivery (GSC-POD) team, within Enterprise Comms & MarTech Experiences (ECMX), focuses on driving engagement, satisfaction, and revenue through best-in-class user experience via communications. This role is for an individual with intermediate knowledge of specified software to support delivery targets for communication builds on an in-house platform, including Paper, Email, SMS, and Mobile App PUSH Notifications.

Key Responsibilities

• Design and manage letter, email, PUSH, and SMS building phases for business partner communication needs.
• Lead the requirements phase and provide test data to drive efficiencies in current business processes and letter authoring capabilities development and training.
• Provide data-related support to Communication Developers during the build phase.
• Proactively identify gaps and risks.
• Communicate documentation and issues clearly with businesses and stakeholders.

Requirements & Tech Stack

• Experience with Java.
• Experience with Business Content Studio module Layout and Style set creation.
• Experience with Business Object Creation using XSD & BO Management, including creating required properties.
• Validate data/variable related inputs in Design Briefs.
• Work with the Tech-data team regarding variable updates and changes.
• Provide complexity matrix and estimation for creating Derived properties.
• Work closely with Communication Developers during the DDV build phase for data-related support.
• Provide test data inputs for Unit test phases to Letter Developers, working closely with the Tech-data team.

Qualifications

• Intermediate knowledge of software used for communication builds.
• Ability to provide test data inputs working closely with the Tech-data team during Unit test phases.

Employment eligibility to work with American Express in the United States is required. The company will not pursue visa sponsorship for these positions.