Digital Experience Associate
AXIS DIRECT
Navi Mumbai0–4 yrs4h agovia Naukri
Walk-in drive · Sat 24 Oct · 10.30 AM - 1.30 PM
Axis Securities Limited, Aurum Q parc, Q2 building, 10th floor, level 6, Thane-Belapur Road, Ghansoli, Navi Mumbai- 400710 Map
About the Role
We are looking for a customer-oriented and target-driven professional to assist customers with the Axis Direct account opening and digital onboarding process. The role involves guiding customers telephonically, resolving queries, promoting awareness of the platform, and ensuring a seamless onboarding experience.
Key Responsibilities
- Guide customers telephonically through the Axis Direct account opening process.
- Assist customers in completing the digital onboarding journey and resolving related queries.
- Achieve assigned business and performance targets.
- Educate customers about the Axis Direct platform, products, services, and benefits.
- Understand customer requirements and provide appropriate guidance.
- Explain the latest offers, schemes, and product benefits to DIY (Do-It-Yourself) customers.
- Maintain clear, transparent, and professional communication throughout the onboarding journey.
- Ensure adherence to defined processes and deliver a smooth, positive customer experience.
- Make customer calls for approximately 45 hours daily to assist with the Axis Direct account opening and digital onboarding process.
Qualifications
- Graduate in any discipline.
- 1 to 2 years of relevant experience preferred; freshers with excellent communication skills may also apply.
Requirements & Tech Stack
- Strong verbal and written communication skills.
- Good customer-handling, interpersonal, and problem-solving abilities.
- Comfortable with telephonic interactions and digital platforms.
- Target-oriented, proactive, and customer-focused approach.
- Ability to explain processes clearly and assist customers patiently.