Time Onsite Pharmacy Tech/Patient Copay Support Representative
Omega Healthcare Management Services
Carmel, IN0–2 yrs3h agovia LinkedIn
About the Role
This is a full-time, onsite position at Omega Healthcare Management Services for a Pharmacy Tech/Patient Copay Support Representative.
Key Responsibilities
- Support patients with copay assistance.
- Navigate multiple applications, databases, and CRM tools.
- Maintain effective voice interactions.
- Multitask effectively.
- Follow established procedures.
- Document information accurately.
- Protect confidential information.
- Escalate issues appropriately.
Requirements & Tech Stack
- High School Diploma or GED required.
- Working knowledge of U.S. healthcare insurance concepts, including copays, deductibles, coinsurance, and out-of-pocket maximums.
- Working knowledge of general pharmacy and healthcare terminology.
- Strong interpersonal, communication, and customer service skills.
- Ability to remain calm and professional during sensitive or difficult interactions.
- Comfort with technology.
- Ability to navigate dual monitors.
Qualifications
- One to two years of experience in a pharmacy billing call center, retail pharmacy, medical front office, or healthcare-focused customer service environment.
- Preferred: Active state Pharmacy Technician registration/licensure and national certification such as CPhT/PTCB or equivalent.
- Preferred: Spanish/English bilingual capability.
- Preferred: Additional post-secondary education or healthcare-related training.