RBDE

About the Role

The RBDE role at PhonePe is a full-time, on-site position based in Palakkad. This role involves onboarding and managing merchant partners, driving adoption of PhonePe’s payment and financial products, and ensuring a seamless merchant experience.

Key Responsibilities

• Visit merchants regularly to explain product features.
• Support merchant integration.
• Address operational or service-related issues.
• Track performance metrics.
• Execute local growth initiatives.
• Gather feedback from the field.
• Share insights with internal teams to improve processes and offerings.
• Collaborate closely with sales, operations, and support teams to achieve regional business targets.
• Uphold PhonePe’s standards of service and compliance.

Requirements & Tech Stack

• Ability to conduct on-ground operations, including merchant visits, product demonstrations, and basic troubleshooting.
• Competence in using digital tools and mobile applications.
• Data awareness and basic analytical skills to track performance, interpret field insights, and report outcomes accurately.
• Self-driven work style.
• Strong ownership mindset.
• Ability to manage time and priorities in a fast-paced environment.

Qualifications

• Strong sales, business development, and relationship management skills to acquire and retain merchants effectively.
• Familiarity with digital payments or fintech products is an advantage.
• Good communication and interpersonal skills, with the ability to explain technical or financial concepts in a clear, simple manner.
• Knowledge of the local market in Palakkad and ability to communicate in relevant regional languages is highly beneficial.
• Bachelor’s degree in business, commerce, marketing, or a related field preferred.
• Prior experience in field sales, FMCG, or fintech is an added advantage.