Holiday Sales Consultant

ORN Journeys

About the Role

Full-time, on-site role based in Bengaluru.

Engages with prospective and existing travelers, understands their preferences, and recommends suitable holiday packages and experiences offered by ORN Journeys.

Key Responsibilities

• Responding to inquiries
• Conducting consultations via phone, email, and in-person
• Preparing customized itineraries
• Guiding travelers through the booking process
• Maintaining accurate records in sales systems
• Following up on leads
• Working closely with operations teams to ensure smooth delivery of confirmed trips
• Meeting sales targets
• Providing attentive customer service
• Gathering feedback to help improve future offerings

Requirements & Tech Stack

• Ability to work in a fast-paced, customer-facing environment
• Ability to manage multiple inquiries simultaneously
• Comfort with using CRM or booking systems
• Comfort with basic productivity tools

Qualifications

• Strong Sales Consulting skills, including the ability to understand traveler needs and recommend suitable holiday solutions
• Customer Satisfaction and Customer Service skills to ensure a positive end-to-end experience for travelers
• Effective Communication skills, including clear verbal and written communication and active listening
• Consulting skills to provide informed guidance, explain options, and support travelers in decision-making
• Relevant experience in travel, tourism, hospitality, or retail sales is beneficial.
• Undergraduate degree or equivalent professional experience in sales, business, hospitality, or a related field is preferred.
• Interest in travel and international destinations, especially within Europe, is an advantage.