TeleCaller

Role: TeleCaller

Company: SKILS - SKInnovative Learning Services Pvt. Ltd.

About the Role

This is a full-time, remote TeleCaller role responsible for handling outbound and inbound calls to support business objectives and customer needs.

Key Responsibilities

• Contacting potential and existing customers.
• Explaining products or services.
• Answering customer questions.
• Recording accurate call details in the system.
• Following call scripts where needed.
• Managing call lists.
• Updating customer information to ensure data accuracy.
• Resolving basic issues.
• Escalating complex cases to relevant teams.
• Meeting call volume and conversion targets.
• Collaborating with supervisors and colleagues to improve call quality and customer experience.

Qualifications

• Strong verbal communication and active listening skills.
• Clear and professional phone manner.
• Ability to handle outbound and inbound calls efficiently.
• Basic objection handling and follow-up skills.
• Comfort using computer systems and CRM or call management tools.
• Accurate data entry skills.
• Good organizational and time-management abilities.
• Customer-centric mindset with patience, empathy, and problem-solving skills.
• Prior experience in telecalling, customer service, or sales support is preferred but not mandatory.
• High school diploma or equivalent.
• Additional training in communication or sales is an advantage.
• Reliable internet connection.
• A quiet workspace suitable for remote calling.