Senior Solution Consultant (CPG Experience)

About the Role

At Bizom, you will work closely with major FMCG/CPG brands, gaining a deep understanding of how businesses operate on the ground. This role offers a front-row seat to business scaling, allowing you to solve challenges using technology and AI-driven products. We seek smart, curious, high-energy individuals who enjoy problem-solving and fast learning. This role is ideal for individuals who want to understand business deeply, build strong problem-solving skills, and create visible impact. You will collaborate with enterprise customers and internal teams at the intersection of business, technology, SaaS, and customer experience.

Key Responsibilities

• Manage end-to-end implementation and onboarding of Bizom, a leading SaaS-based supply chain and sales force automation platform for the FMCG/CPG industry.
• Understand customer business requirements and configure the product to match their operational needs.
• Work closely with master data, troubleshoot issues, and provide timely support to customers.
• Act as the bridge between customers and internal teams by clearly communicating requirements, feedback, and challenges.
• Coordinate with cross-functional stakeholders to ensure faster issue resolution and smooth project execution within defined SLAs.
• Help customers understand the product better through training, report generation, and product guidance.
• Gather, document, and validate customer requirements and ensure proper sign-offs during every stage of implementation.
• Conduct quality checks, support UAT (User Acceptance Testing), and ensure successful go-live for customers.
• Drive product adoption post go-live and regularly engage with customers to improve usage and customer experience.
• Visit markets and understand on-ground FMCG operations to better solve customer problems and improve implementation effectiveness.

Requirements & Tech Stack

• Excellent verbal and written communication skills with strong documentation abilities.
• Strong problem-solving mindset with attention to detail and execution.
• Ability to manage multiple stakeholders and work collaboratively across teams.
• High ownership mindset with the ability to work in a fast-paced startup environment.
• Curious about technology, AI, and how modern SaaS products are transforming businesses.
• Comfortable working with MS Excel.
• Good understanding of FMCG/CPG business operations and distribution models will be an advantage.

Qualifications

This section is merged with Requirements & Tech Stack as no separate qualifications were explicitly listed.