Customer Service Associate
Accenture in India
Gurugram, Haryana, India1–3 yrs2h agovia LinkedIn
Job Title: Customer Service Associate
About the Role
This role is for an individual contributor within a team, focusing on a predetermined scope of work. You will be required to solve routine problems, largely through precedent and referral to general guidelines. Your interactions will be within your own team and with your direct supervisor. You will receive detailed to moderate instruction on daily tasks and detailed instruction on new assignments. Decisions made will impact your own work.
Key Responsibilities
- Process supplier invoices and related P2P activities in a timely and accurate manner, adhering to client policies, procedures, controls, and service requirements.
- Handle both PO and Non-PO invoice processing.
- Perform invoice matching.
- Execute payment-related activities.
- Conduct reconciliations.
- Resolve exceptions.
- Provide assistance and support to customers before, during, and after a purchase or use of a product or service.
- Address inquiries and resolve issues to ensure customer satisfaction.
Requirements & Tech Stack
- Customer Service (Primary Skill)
- Language Translation
- German (Intermediate ability)
Qualifications
- Any Graduation
- The role may require working in rotational shifts.