Remote MFP Technician
Pacific Office Automation
Beaverton, OR0–2 yrs55m agovia LinkedIn
About the Role
Pacific Office Automation is seeking an On-Site Customer Tech Support to join our Remote MFP Support team. We are looking for experienced technicians but are willing to train the right person for entry-level roles.
Key Responsibilities
- Use software to remotely access client computers to remotely troubleshoot and diagnose customer network connectivity with multi-functional devices such as copiers and scanners.
- Communicate with customers via phone, email, etc. to gather information for troubleshooting.
- Work closely with sales representatives, customers, and field technicians to resolve network related problems.
- Be a part of a dynamic department focused on providing the highest level of customer success.
Requirements & Tech Stack
- 0-2 Years of experience working with TCP-IP Networking.
- Some computer knowledge mixed with a willingness and capability to learn.
- Natural problem-solving ability.
- Passion for fantastic customer service.
- Excellent written and oral communication skills.
- Ability to work in a fast-paced environment.
Qualifications (Preferred, Not Required)
- Associates degree.
- Knowledge of or experience working with networking protocols and concepts (VPN, Routing, Ports, TCP/IP, Network analysis tools).
- Network+ or A+ Certifications.
- Knowledge or hands-on experience providing technical support to users using Windows 10 and server versions, MAC OS, and other mainstream applications.