Information Technology Operations Engineer

About the Role

The Information Technology Operations Engineer is a full-time, on-site role based in Mesquite, TX. This role is responsible for daily IT operations, including helpdesk support, network monitoring and maintenance, server room management, endpoint device support, and basic server administration.

Key Responsibilities

• Endpoint & Software Support:
• Provide first-line diagnostic and repair services for PCs, laptops, and peripherals (printers, AV equipment).
• Perform OS deployment and installation/configuration of M365 and corporate standard software.
• Monitor daily backup tasks to ensure data integrity and assist in periodic recovery testing.
• Account & Asset Management:
• Handle AD account requests, password resets, and permission settings for onboarding/offboarding and File Servers.
• Manage the IT asset lifecycle, performing regular inventory audits and license reclamation.
• Telephone Line Provisioning/Termination & Vendor Coordination:
• Assist in collecting required information for telephone requests (new/change/termination, extension/phone number, installation location, target date, cost center) and track request progress.
• Network Monitoring & Alerting:
• Monitor real-time network device status and traffic, performing initial troubleshooting and escalation upon detection of anomalies.
• First-level Connectivity Troubleshooting:
• Resolve basic connectivity issues such as office Wi-Fi/LAN problems and VPN connection failures.
• Perform initial response, escalation, and documentation for cyber security incidents in accordance with company procedures.
• Hardware Maintenance & Cabling:
• Assist in racking network devices (Switches, Firewalls) and manage cabling maintenance in server rooms (IDF/MDF).
• Maintenance Documentation:
• Document daily network operations and maintain updated IP allocation tables and basic network topology records.
• Vendor Coordination:
• Coordinate with ISPs or maintenance vendors for on-site circuit repairs and hardware replacement.
• Server & Data Center Operations:
• Monitor server room environments (power, cooling, cleanliness) and perform regular hardware inspections and racking.
• Basic experience with virtualization platforms such as VMware, Hyper-V, or Proxmox.
• Assist in basic VM operations such as provisioning, power management, resource adjustment, and health checking.
• Assist in routine maintenance, patch management, and resource monitoring for Windows/Linux servers and Storage/NAS.

Requirements & Tech Stack

• Strong IT Operations and Information Technology skills.
• Proficiency in M365 operations.
• Proficiency in PC/laptop hardware troubleshooting.
• Basic knowledge of networking (TCP/IP, subnetting, and fundamental routing/switching concepts).
• Hands-on experience in basic switch configuration, cable crimping, and line tracing.
• Basic experience in Windows Server or Linux system administration and maintenance.
• Experience with basic backup software.
• Fundamental knowledge of server room infrastructure.

Qualifications

• Strong service orientation with excellent communication skills to maintain logs and follow SOPs.
• Detail-oriented with the ability to accurately follow SOPs and perform basic fault analysis.
• Associate or bachelor’s degree in Information Technology, Computer Science, or a related field, or equivalent practical experience.
• CCNA/CCNP certification is a plus.

Benefits

• Medical, Dental, and Vision Insurance
• Life, AD&D, voluntary Short-Term Disability, and Long-Term Disability insurance
• 401k retirement plan
• HSA, Health Care FSA
• Vacation and Sick Leave
• Paid holidays