Benefits Administrator, Health and Wellbeing

About the Role

The Benefits Administrator, Health & Wellbeing, is responsible for supporting the day-to-day operations of the health & welfare plans and wellness initiatives. This role requires ongoing interaction with our benefits outsourcing vendor and insurance carriers to ensure accurate delivery of our health & welfare benefit programs. The scope of accountability includes medical, dental, vision, life, paid family and medical leave, voluntary benefits, FSA, HSA, EAP plans and wellness programs.

Key Responsibilities

• Collaborate with carriers to support health & welfare operations.
• Review and respond to routine HR inquiries and cases in Workday, following established procedures and guidelines. Triage and escalate complex or non-standard issues to appropriate team members for resolution.
• Support the employee annual enrollment process, including testing, quality checks and proofreading.
• Support activities related to government forms and filings (e.g., Form 5500, PCORI) and support compliance-related tasks such as COBRA and ACA reporting requirements.
• Review and support employee benefits and communications materials, including maintaining and updating the internal website.
• Serve as a point of contact for Human Resources colleagues on benefit-related inquiries.
• Process expense reports, calculate fees and premiums, and prepare invoice payments for benefit plans.
• Compile census and benefits reports for internal and external business partners.
• Assist in coordinating wellness and total rewards activities and programs (e.g., blood drives, biometric screenings, flu shots, webinars).
• Serve as the primary point of contact for death claims, following established procedures to guide beneficiaries through the claims process. Collaborate with team members to provide comprehensive support, including retirement-related aspects of claims.
• Provide support for retirement operations as needed.
• Complete other duties as assigned.

Requirements & Tech Stack

• Workday
• MS Office (e.g., Excel, Word and PowerPoint)

Qualifications

• Bachelor’s Degree or equivalent work experience.
• Experience working in Employee Benefits and Wellness programs is a plus.
• Excellent communication skills and customer service oriented.
• Strong client-centric approach with focus on continuous improvement.
• Strong attention to detail and commitment to accuracy.
• Ability to work well independently or collaboratively as needed.
• Problem solving skills with a proactive approach.
• Ability to succeed in a fast-paced, fluid environment and readily adapt to change.
• Excellent analytical and critical thinking skills.