Program Coordinator, HONEY

About the Role

Community of Hope is seeking a Program Coordinator for the Housing Our Newborns, Empowering You (HONEY) program, providing administrative and operational support to the Program Director and Perinatal Case Managers. This role aims to ensure efficient, effective, and consistent case management services for program participants. The Program Coordinator will drive program operations and quality initiatives by managing systems, resources, and processes that enhance service delivery, staff effectiveness, client engagement, and program compliance. This is a full-time, hybrid position based at the Family Health & Birth Center in NE, Washington, DC.

Key Responsibilities

• Provide administrative and operational support to the Program Director and Perinatic Case Managers.
• Manage and maintain HONEY Program data systems, including Quickbase, HMIS, eCW, CRISP, and relevant dashboards and reports.
• Oversee the development, organization, and maintenance of HONEY’s data infrastructure for accurate and efficient information collection.
• Monitor program referrals and verify client eligibility in eClinical Works (eCW).
• Act as liaison to DC Health’s Safe Sleep program, coordinating training and distribution of cribettes.
• Monitor availability and distribution of car seat vouchers for HONEY families.
• Coordinate and schedule transportation for eligible clients through Rides for Moms.
• Maintain and monitor HONEY program supplies and inventory across multiple sites, coordinating replenishment.
• Support client discharges and program exits, including preparing discharge letters, completing documentation, and ensuring timely case closure in eCW.
• Assist with the development, formatting, and maintenance of program documents, presentations, forms, and templates.
• Support the recruitment, onboarding, training, and engagement of CAC members.
• Maintain confidentiality and security of client information, ensuring data management practices comply with policies and requirements.
• Complete other tasks as assigned by supervisor.

Requirements & Tech Stack

• High school diploma or equivalent.
• Demonstrated cultural competence in communicating with underserved, diverse populations.
• Strong interpersonal, conflict-resolution, and organizational skills.
• Ability to work flexible hours, including occasional weekends and evenings.
• Ability to work independently and as a team.
• A valid driver’s license and regular access to a car, with proof of auto insurance.
• Proof of required vaccinations, including Flu.
• Management of data systems: Quickbase, HMIS, eCW, CRISP.

Qualifications (Nice-to-Haves)

• Bachelor’s degree in social work, public health, public policy, or related field, or equivalent experience.
• Experience working with families experiencing homelessness or perinatal populations.