International Customer Service Representative

About the Role

We are looking for enthusiastic, customer-oriented, and communication-driven candidates for the position of International Customer Service Representative for Voice and Chat processes.

Key Responsibilities

• Handle customer queries and concerns from international customers through voice calls and/or chat.
• Provide accurate information regarding products, services, policies, and customer requests.
• Resolve customer issues efficiently while maintaining a professional and customer-friendly approach.
• Understand customer requirements and provide appropriate solutions within defined timelines.
• Maintain high standards of customer satisfaction, service quality, and communication.
• Handle customer complaints professionally and escalate complex issues to the concerned department when required.
• Maintain accurate customer interaction records and update relevant information in the system.
• Follow company policies, standard operating procedures (SOPs), and process guidelines.
• Achieve assigned performance targets related to quality, productivity, customer satisfaction, and response time.
• Ensure clear, polite, and professional communication throughout every customer interaction.
• Coordinate with internal teams to ensure timely resolution of customer concerns.
• Maintain confidentiality of customer information and follow data security guidelines.

Requirements & Tech Stack

• Good English communication skills are required.
• Strong listening, comprehension, and problem-solving abilities.
• Ability to understand customer concerns and provide appropriate resolutions.
• Customer-focused attitude with a positive and professional approach.
• Basic computer knowledge and familiarity with email, chat platforms, and CRM systems are preferred.
• Ability to multitask and manage customer interactions effectively.
• Willingness to work in an international process and rotational shifts, if required.
• Adaptable, responsible, and comfortable working in a target-driven environment.

Qualifications

• Freshers are welcome to apply.
• Candidates with up to 1 year of experience in Customer Service (CSE), BPO, or customer support can apply.

Salary & Benefits

• Freshers: Up to 18,000 in-hand per month.
• Experienced candidates (up to 1 year): Up to 33,000 in-hand per month (30% hike on last drawn).
• Maximum CTC: Up to 5.5 LPA, depending on candidate experience, skills, and profile suitability.
• Opportunity to work in an international customer service process.
• Competitive salary packages based on experience and suitability.
• Career growth opportunities in customer service and operations.
• Professional work environment with opportunities to enhance communication and customer-handling skills.
• Learning and development opportunities to improve process knowledge and professional capabilities.
• Opportunity for freshers to begin their careers in the customer service industry.
• Exposure to international customers and professional communication standards.

Contact for Interview Scheduling

• Call/ WhatsApp:
• Shilpa Saloni: 9355576682
• Kamalpreet Kaur: 9910807579
• Twinkle: 9910978408
• Minakshi Bisht: 9810898521