Information Technology Help Desk
BridgeLync
St Louis, MOFresher52m agovia LinkedIn
About the Role
The Information Technology Help Desk role is a full-time, on-site position based in St. Louis, MO. This role provides front-line technical support to internal users and clients, including resolving hardware, software, and network issues via phone, email, and in-person assistance.
Key Responsibilities
- Log and track support requests.
- Diagnose technical problems.
- Perform basic network and system checks.
- Escalate complex issues to appropriate technical teams.
- Configure user accounts and devices.
- Apply standard security practices.
- Follow documented procedures to maintain system stability.
- Deliver clear, courteous customer service.
- Document solutions.
- Contribute to the continuous improvement of help desk processes.
Requirements & Tech Stack
- Information Technology knowledge
- Experience with common operating systems, hardware, and business applications
- Network Administration skills (basic configuration, monitoring, and support of network devices and services)
- Troubleshooting skills
- Network Security awareness (safe access practices, user permissions, incident reporting)
- Customer Service skills (clear, patient, and professional communication with non-technical users)
Qualifications
- Ability to work on-site in St. Louis, MO.
- Ability to manage multiple tasks.
- Ability to collaborate effectively with a diverse technical and business team.
- Beneficial Qualifications:
- Experience with ticketing systems.
- Experience with ITIL or similar support frameworks.
- Prior help desk or technical support roles.
- Preferred Qualifications:
- Relevant certifications (such as CompTIA A+, Network+, or similar).
- An associate or bachelor’s degree in Information Technology or a related field.