Communications Associate, Lifeline
Universal Service Administrative Co. (USAC)
Washington, DC0–2 yrs1h agovia LinkedIn
About the Role
USAC is seeking a dynamic and collaborative professional to serve as Communications Associate for Lifeline. This is an outstanding career opportunity for an individual interested in a genuine professional challenge in support of a public-spirited mission. Working in a creative and fast-paced environment.
Key Responsibilities
- Develop outreach content, including website copy, newsletters, outbound emails, and webinars, by working with subject matter experts.
- Use data to assess outreach efforts.
- Respond to stakeholder questions and concerns.
- Analyze trends to identify education opportunities.
- Demonstrate strong writing and editing skills with focus on application to multiple audiences.
- Understand marketing and communications best practices.
- Write for online audiences, including USAC’s website and online tools.
- Assist in development of content for PowerPoint presentations, outreach collateral, and webinars.
- Facilitate conversations between internal operations, technology and customer service teams, and external stakeholders.
- Review outgoing communications, maintain lists, project status updates, and checklists.
- Collaborate with USAC teams to support the development and execution of successful and efficient stakeholder communications and training sessions.
- Implement outreach strategies to connect with target constituencies.
- Assist in identification and implementation of process improvement practices.
- Other duties, as assigned.
Requirements & Tech Stack
- Bachelor’s degree (Two years of relevant professional-level work experience may be substituted for one year of required education).
- English or Communications degree preferred.
- Outstanding communication skills with clear and concise writing and reading comprehension.
- Ability to rely on instructions and established guidelines.
- Ability to identify and implement continuous process improvement.
Qualifications
- Zero (0) to Two (2) years of directly related experience.
- A combination of education, experience, and training that provides the necessary knowledge, skills, and abilities to perform the work may be considered.