Customer Service Coordinator, English)
CBRE
About the Role
As a Customer Service Coordinator at CBRE, you will be the first point of contact for customers, delivering exceptional customer service, coordinating solutions, and managing service requests. You will collaborate with internal teams to ensure efficient resolution of service requests and provide a seamless customer experience.
Key Responsibilities
- Answer incoming service requests via phone, chat, email & online requests.
- Respond to customer inquiries and concerns; escalate as necessary.
- Generate and follow up on service request work orders for completion.
- Schedule meetings and coordinate logistics.
- Update company systems, customer service databases, and spreadsheets.
- Contact customers for updated information.
- Run and distribute ad hoc reports for review.
- Suggest improvements to existing processes and solutions to enhance team efficiency.
- Evaluate and select solutions from established options.
- Use existing procedures to solve straightforward problems.
Requirements & Tech Stack
- French bilingual proficiency required.
- High School Diploma or GED.
- Up to 2 years of job-related experience.
- Ability to follow basic work routines and standards.
- Communication skills to exchange straightforward information.
- Working knowledge of Microsoft Office products (e.g., Word, Excel, Outlook).
- Strong organizational skills with an inquisitive mindset.
- Basic math skills; ability to calculate simple figures.
Qualifications
- Applicants must be currently authorized to work in the United States without the need for visa sponsorship now or in the future.
Benefits
- Medical insurance
- Dental insurance
- Vision insurance
- 401(K)
- Disability insurance
- Paid holidays
- Vacation