Chat Support Executive

About the Role

The Chat Support Executive is a full-time remote role responsible for handling client and customer queries through online chat platforms at Kheewa Incorporation. This position involves responding to inquiries, providing accurate information about services, and guiding users through processes in a clear and professional manner.

Key Responsibilities

• Manage multiple chat conversations.
• Maintain detailed records of interactions.
• Escalate complex issues to the appropriate internal teams.
• Update client information.
• Coordinate with consultants and support staff.
• Ensure timely resolution of concerns to maintain high service standards.

Requirements & Tech Stack

• Comfort working with online chat tools, CRM or ticketing systems, and basic office software (e.g., email, spreadsheets, word processing).

Qualifications

• Strong Communication skills.
• Professional Phone Etiquette.
• Administrative Assistance and Executive Administrative Assistance skills.
• Clerical Skills for accurate data entry, documentation, and record maintenance.
• Ability to work independently in a remote environment, manage time effectively, and handle multiple conversations simultaneously.
• Prior experience in customer support, virtual assistance, or service-oriented roles is an advantage.
• Minimum high school diploma or equivalent.
• Additional education in business, communications, or related fields is beneficial.