Sales Associate
EXPRESS
Fargo, ND0–2 yrs1h agovia LinkedIn
About the Role
EXPRESS is seeking a Retail Sales Associate to join our team at the West Acres Mall store.
Key Responsibilities
- Maintain a clean and organized sales floor, checkout, fitting room, and stock room to ensure the store is safe and inviting to customers.
- Follow company policies and procedures to ensure the safety of all our associates and customers.
- Assist with product launch changes according to company SOP.
- Provide a Great Customer Experience.
- Deliver on all aspects of the customer experience model.
- Process transactions quickly and accurately, reducing customer wait time.
- Positively resolve customer service-related issues as they arise and determine resolution or escalate further.
- Communicate all issues and resolutions to Store Management.
- Drive credit and loyalty member programs by explaining benefits and encouraging customers to participate.
- Other essential functions may occur as directed by your supervisor.
Requirements & Tech Stack
- iPad
- Registers
Qualifications
- Education: High School or Equivalent
- Years of Experience: 0-2 years of relevant job experience (minimum 6 months)
- Proficient in use of technology (iPad, registers)
- Meets defined availability criteria, including nights, weekends, and non-business hours
- Meets physical requirements
- Previous retail experience preferred
- Customer service skills and ability to interact with customers
- Strong verbal and written communication skills specifically with customers, sales leadership team, and associates
- Demonstrated collaborative skills and ability to work well within a team