Systems Support Analyst

Job Title: Systems Support Analyst

Key Responsibilities

• Provide first- and second-level support for business applications and IT systems.
• Monitor system performance, availability, and operational alerts.
• Troubleshoot hardware, software, application, and connectivity issues.
• Investigate system incidents and identify potential root causes.
• Respond to support tickets and document issues and resolutions accurately.
• Assist users with system access, account issues, and basic technical questions.
• Maintain user accounts, permissions, and system access in accordance with company policies.
• Assist with software installations, updates, patches, and system maintenance.
• Monitor system logs and escalate complex issues to senior technical teams.
• Maintain technical documentation, system procedures, and knowledge-base materials.
• Assist with system testing, upgrades, deployments, and implementation projects.
• Collaborate with Systems Administrators, Network Engineers, Developers, Security teams, and other IT staff.
• Identify recurring issues and recommend improvements to systems and support processes.
• Follow IT security, change management, and operational procedures.
• Perform other systems support and IT-related duties as assigned.

Requirements & Tech Stack

• Basic understanding of Windows and/or Linux operating systems.
• Familiarity with networking fundamentals, including TCP/IP, DNS, DHCP, and VPNs.
• Familiarity with Microsoft Office or Microsoft 365.
• Experience with IT service management or ticketing systems is preferred.
• Familiarity with Active Directory or Microsoft Entra ID is preferred.
• Basic knowledge of SQL and database concepts is preferred.
• Familiarity with cloud platforms such as AWS, Microsoft Azure, or Google Cloud is preferred.
• Basic scripting experience with PowerShell, Python, or Bash is preferred.
• Experience supporting SaaS or enterprise business applications is preferred.
• IT certifications such as CompTIA A+, Network+, or Microsoft certifications are a plus.

Qualifications

• Associate or bachelor's degree in Information Technology, Computer Science, Information Systems, or a related field is preferred.
• 0–3 years of experience in IT support, systems support, application support, help desk, or a related technical role.
• Strong troubleshooting and analytical skills.
• Ability to diagnose technical problems and communicate solutions clearly.
• Strong attention to detail and organizational skills.
• Excellent written and verbal communication skills.
• Ability to manage multiple support requests and prioritize tasks.
• Ability to work independently and collaboratively.
• Must be authorized to work in the United States.