Ops Supervisor

Job Title: Ops Supervisor

About the Role

• This position supervises Package Handlers and trains, develops, and holds workgroups responsible for safety, production, and attendance.
• Sets and maintains high standards for account productivity, accuracy, customer service, organization, communication, cooperation, and safety.
• Provides innovative and effective leadership and cultivates a functional working relationship with all levels of personnel throughout the organization.

Key Responsibilities

• Develops and maintains good working relationships with employees, management, and customers.
• Facilitates training with new and current employees.
• Ensures all employees adhere to safety policies and procedures at all times, operating in full compliance with department, station, corporate, and local government requirements.
• Manages department resources to ensure maximum output, accuracy, and efficiency at all times.
• Establishes and promotes a positive, team-oriented work environment emphasizing employee involvement, pro-active communication, inter-departmental cooperation, and continual improvement on all levels.
• Implements employee personal development plans as required to ensure the continuing professional growth of department personnel.
• Ensures all department employees receive specific and detailed orientation, skills and safety training, appropriate materials and information, regular evaluations, and pro-active coaching to support their continued development.

Qualifications

• Ability to lift 70 lbs. / 32 kgs.

• Availability to work flexible shift hours, up to 5 days per week.

• Strong oral and written communication skills.

• Working knowledge of Microsoft Office.

• Ability to work in a fast-paced warehouse environment.

• Bachelor's Degree or International equivalent - Preferred

• Management experience - Preferred