Customer Contact Comms Associate, Voice
Accenture in India
About Accenture
Accenture is a global professional services company with leading capabilities in digital, cloud and security. Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song— all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our 784,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.
About the Role
You will be aligned with our Customer Support vertical and help us in managing and resolving customer queries, handling escalations and complaints of dissatisfied customers, and giving the best resolutions. You will also be responsible for closing faults and complaints within SLAs.
Key Responsibilities
- Manage and resolve customer queries.
- Handle escalations and complaints of dissatisfied customers.
- Provide resolutions to customer issues.
- Close faults and complaints within SLAs.
- Solve routine problems, largely through precedent and referral to general guidelines.
- Interactions are within your own team and direct supervisor.
- Receive detailed to moderate level of instruction on daily work tasks and detailed instruction on new assignments.
- Make decisions that impact your own work.
- Contribute as an individual as part of a team with a predetermined, focused scope of work.
- Note: This role may require you to work in rotational shifts.
Requirements & Tech Stack
- Omnichannel - Customer Service
- Email and chat process
- Good typing skills are preferred.
Qualifications
- Any Graduation
- Customer Service - P1