Food & Beverage Attendant

About the Role

Marriott Vacations Worldwide is seeking a Food & Beverage Attendant.

Key Responsibilities

• Communicate any assistance needed during busy periods to the Manager On Duty to ensure optimum services.
• Notify manager if a product does not meet specifications.
• Check and ensure the correctness of the temperature of appliances and food.
• Monitor the quantity of food that is prepared and the portions that are served.
• Ensure proper portion, arrangement, and food garnish to be served.
• Serve food in proper portions onto proper receptacle.
• Set-up, clean, and break down workstation.
• Wash and disinfect kitchen area including tables, tools, knives, and equipment.
• Prepare ingredients for cooking, including portioning, chopping, and storing.
• Wash and peel fresh fruits and vegetables.
• Prepare and cook food.
• Operate ovens and microwaves to prepare foods.
• Set up and break down workstations with required tools, equipment, and supplies.
• Ensure proper portion, arrangement, and food garnishments are used according to standards.
• Prepare and cook food according to recipes, quality standards, presentation standards, and food preparation checklist, establishing priority items.
• Follow and ensure compliance with food safety and handling policies and procedures.
• Welcome and greet guests and anticipate and address their needs.
• Interact with colleagues and guests professionally and promptly.
• Contribute to team goals.
• Always follow company policies and safety procedures.
• Report work-related accidents or other injuries immediately upon occurrence to manager/supervisor.
• Follow company and department safety and security policies and procedures to ensure a clean, safe, and secure environment.
• Follow policies and procedures for the safe operation and storage of tools, equipment, and machines.
• Identify and correct unsafe work procedures or conditions and/or report them to management and security/safety personnel.
• Use proper equipment, wear appropriate personal protective clothing (PPE), and utilize correct lifting procedures, as necessary, to avoid injury.
• Complete appropriate safety training and certifications to perform work tasks.
• Follow company and department policies and procedures.
• Protect company tools, equipment, machines, or other assets in accordance with company policies and procedures.
• Protect the privacy and security of guests and coworkers.
• Ensure uniform, nametag, and personal appearance are clean, hygienic, professional, and in compliance with company policies and procedures.
• Maintain confidentiality of proprietary materials and information.
• Perform other reasonable job duties as requested by Supervisors.
• Welcome and acknowledge every guest with a smile, eye contact, and a friendly verbal greeting, using the guest's name when possible.
• Address guests' service needs in a professional, positive, and timely manner.
• Thank guests with genuine appreciation and provide a fond farewell.
• Provide assistance to individuals with disabilities, including assisting visually, hearing, or physically-impaired individuals within guidelines.
• Listen and respond positively to guest questions, concerns, and requests using brand or property specific processes to resolve issues, delight, and build trust.
• Anticipate guests' service needs, including asking questions of guests to better understand their needs and watching/listening to guest preferences and acting on them whenever possible.
• Engage guests in conversation regarding their stay, property services, and area attractions/offerings.
• Assist other associates to ensure proper coverage and prompt guest service.
• Speak to guests and co-workers using clear, appropriate, and professional language.
• Talk with and listen to other associates to effectively exchange information.
• Support all co-workers and treat them with dignity and respect.
• Handle sensitive issues with associates and/or guests with tact, respect, diplomacy, and confidentiality.
• Partner with and assist others to promote an environment of teamwork and achieve common goals.
• Comply with quality assurance expectations and standards.
• Enter and locate work-related information using computers and/or point of sale systems.
• Stand, sit, or walk for an extended period or for an entire work shift.
• Move, lift, carry, push, pull, and place objects weighing less than or equal to 25 pounds without assistance.
• Maintain cleanliness of work areas throughout the day, practicing clean-as-you-go procedures.
• Follow property key policies, including checking out and returning keys to appropriate departments.
• Ensure coffee makers, espresso machines, toasters, and other equipment are turned on/off at the appropriate times.
• Notify management of maintenance repairs issues.
• Set up, stock, and maintain work areas.
• Input orders into POS system and collect payment from guests.
• Take orders and prepare food and beverages items.
• Bus and wipe down areas and tables.
• Prepare menu items, following recipes.
• Follow appropriate procedures for serving alcohol (e.g., TIPs, CARE).
• Complete opening duties including setting up necessary supplies and tools, including bank, and ensure work area is clean and everything is in working order.
• Complete closing duties, including storing all reusable goods, breaking down goods, cleaning all equipment and areas, returning equipment to proper locations, locking refrigerators, restocking items, turning off lights, locking doors, and completing daily cleaning checklist.
• Retrieve assigned bank and ensure accuracy of contracted monies, obtain change required for expected business level, and keep bank secure at all times.
• Transport bank to/from assigned workstation, following security procedures.
• Process all payment methods in accordance with accounting procedures and policies.
• Follow property control audit standards and cash handling procedures (e.g., blind drops).
• Count bank at end of shift, complete designated cashier reports, resolve any discrepancies, deposit receipts, and secure bank.
• Record transaction in POS system at time of order.
• Set up and organize cashier workstation with designated supplies, forms, and resource materials and maintain cleanliness of workstation at all times.

Requirements & Tech Stack

• Available to work various shifts, holidays, and both weekend days.
• Ability to reach overhead and below the knees, perform bending, twisting, pulling, and stooping, and be able to stand, sit, or walk for an extended period of time.
• Ability to lift/carry/push/pull items that weigh up to 25lbs without assistance.
• Position may require background and drug screening contingent on company policy in accordance with applicable legal requirements.
• Computers
• Point of Sale (POS) systems

Qualifications

• High school diploma/G.E.D. equivalent
• No related work experience is required.
• No supervisory experience is required.

Hourly Rate

• $24.00