Dispensary Associate-Full-Time

About the Role

Trulieve is a rapidly growing cannabis company recognized on TIME's America's Best Companies 2026 List. This Dispensary Associate role offers the opportunity to make a meaningful impact by helping patients find relief through trusted products.

Key Responsibilities

• Provide exceptional customer service to customers, guests, and coworkers.
• Show empathy and compassion to patients.
• Deliver the "TruExperience" through elevated patient service, behaviors, and product knowledge.
• Assist Managers and Shift Supervisors with returns in accordance with company policy.
• Prepare and process patient orders in a timely and efficient manner.
• Follow Trulieve Policies and Procedures.
• Collaborate with leadership to enhance the customer experience.
• Assist customers with product or device issues.
• Work with management to resolve customer issues.
• Document customer issues and concerns on the customer's profile.
• Maintain a clean and well-stocked workstation.
• Perform additional team tasks as assigned by Management.

Additional Responsibilities (As Needed):

• Delivery Associate: Must possess a valid driver’s license and clear driving record. Follow all Trulieve Policies and Procedures as delivery associate.
• Online Support: Assist with processing all online orders, including deliveries, within a 2-hour timeframe.

Requirements & Tech Stack

• Minimum of 21 years of age (or 18 in CT, PA, WV).
• Prior cash handling experience.
• Ability to work independently in a dynamic, fast-paced environment and with a variety of personalities.
• Must possess excellent people skills and be able to communicate effectively (verbal and written).
• Ability to work effectively without supervision and in a team environment.
• Strong interpersonal skills, business sense, and professionalism.
• Ability to uphold a strict level of confidentiality and discretion.
• Able to understand and follow written/oral instructions.
• Ability to interact with customers and team members respectfully and politely.
• Able to communicate in conversational English to work effectively with customers and team members.
• Ability to operate electronic equipment (computer, laptop).
• Comprehend safety procedures.
• Utilize telecommunication devices.
• Must possess the mental and physical capacities necessary to perform job duties.
• Must possess a valid driver's license and a clean driving record for the Delivery Driver role.
• Must be able to pass a comprehensive background record check.

Physical Requirements

• Constantly: Move/traverse throughout the facility, including confined spaces; accurately communicate and exchange information; observe/inspect details; operate computing devices.
• Frequently: Manipulate objects of varying sizes and weights; push/pull objects up to 50 lbs; lift/carry/position objects up to 50 lbs; ascend/descend stool/ladder/steps; position self and/or objects at floor level (crouch, stoop, kneel, crawl).
• Occasionally: Remain in a seated position.

Qualifications

• High-school diploma or equivalent.
• Experience in the field or in a similar field.
• Prior experience, preferably in retail and/or customer service, is a plus.