Member Specialist Full Time AM $17.00

About the Role

This role focuses on providing excellent member service at Sam's Club, ensuring a positive shopping experience.

Key Responsibilities

• Provide member service and assistance.
• Maintain checkout, entrance, and exit areas.
• Resolve member issues and concerns.
• Promote Sam's Club products and services.
• Provide guidance and support on self-service technology.
• Process member purchases, including payments, returns, refunds, and exchanges.
• Follow company safety standards, procedures, and guidelines, including conducting safety sweeps.
• Handle merchandise according to proper procedures.
• Report and correct unsafe situations.
• Acknowledge members, verify membership cards, and identify member needs.
• Assist members with purchasing decisions and locating merchandise.
• Secure and safeguard Sam's Club assets and property, observing and communicating potential criminal activity.
• Maintain paperwork, logs, and other required documentation.
• Execute emergency response procedures.
• Ensure compliance with company security and safety practices.
• Assist with training Member Frontline Services associates on company processes and procedures.
• Teach new technology and tool functionality.
• Deliver new programs rollout training.
• Provide continuous learning and process improvement opportunities.
• Arrange and organize merchandise and zone the area.
• Identify shrink and damages.
• Comply with company policies, procedures, and standards of ethics and integrity.
• Complete work assignments and priorities using policies, data, and resources, collaborating with managers and coworkers.
• Embrace differences in people, cultures, ideas, and experiences, creating a workplace where associates feel seen, supported, and connected.
• Work as a team, build strong and trusting relationships, and communicate with impact, energy, and positivity.
• Strengthen the team by helping, developing, and mentoring others.
• Maintain and promote the highest standards of integrity, ethics, and compliance.
• Act in a selfless manner and be consistently humble, self-aware, honest, fair, and transparent.
• Deliver results while putting the customer first.
• Make decisions based on reliable information and balance short- and long-term priorities.
• Display curiosity and a desire to learn, take calculated risks, and demonstrate courage and resilience.
• Drive continuous improvements, be open to and use new technologies and skills, and support others through change.

Requirements & Tech Stack

• Retail experience
• Operating front-end equipment (e.g., cash register)
• Working with mobile retail applications

Qualifications

• None explicitly stated beyond the requirements.

Compensation

• Hourly wage range: $17.00 to $25.00
• Potential for additional compensation through premiums ($0.35 to $3.00 per hour) based on schedule, facility, season, or specific work.