Cashier/File Clerk

Job Title: Cashier/File Clerk

About the Role

Pride Motor Group is seeking a detail-oriented and customer-focused File Clerk / Cashier to support dealership operations through accurate record management, cash handling, and administrative support. This role combines filing and document control responsibilities with front-desk cashier duties, ensuring efficient business processes, accurate financial transactions, and exceptional customer service. The ideal candidate is organized, dependable, comfortable working with numbers, and enjoys interacting with customers in a fast-paced dealership environment. Mon-Fri 8am-4pm

Key Responsibilities

Administrative & Filing Duties

• Develop and maintain organized digital and paper filing systems.
• Label, update, and accurately file documents for easy retrieval.
• Create and update records with new files and information.
• Sort and organize paperwork according to content, dates, significance, and other established procedures.
• Store and safeguard confidential documents in designated locations.
• Respond to requests for file access and maintain logs of borrowed files.
• Develop efficient filing processes to improve document retrieval and record management.
• Maintain office and filing supply inventories.
• Follow company policies and confidentiality guidelines to protect sensitive information.
• Provide clerical and administrative support to various dealership departments as needed.

Cashier & Customer Service Duties

• Greet customers in a professional, friendly, and courteous manner.
• Process customer transactions, including cash, checks, and credit card payments.
• Compute customer invoices and ensure accurate billing.
• Issue receipts, make changes, and record payments accurately.
• Process approved refunds and credits in accordance with company procedures.
• Reconcile cash drawers and daily transactions.
• Close open invoices and maintain accurate transaction records.
• Ensure repair order numbers and supporting documentation are properly attached to transactions.
• Answer customer questions regarding services performed or products purchased, or direct inquiries to the appropriate department.
• Handle customer concerns professionally and escalate issues when necessary.
• Reconcile gas purchase statements and other assigned financial records.
• Assist service and parts departments with telephone coverage and customer support.
• Maintain a professional appearance and represent the dealership positively at all times.
• Work collaboratively with department managers to stay informed of dealership products, services, and pricing updates.

Qualifications

• Previous filing, administrative, cashier, or customer service experience preferred but not required.
• Strong organizational skills and attention to detail.
• Excellent customer service, communication, and interpersonal skills.
• Strong computer skills and ability to learn dealership management systems.
• Basic accounting knowledge and strong mathematical aptitude.
• Ability to handle confidential information with discretion.
• Dependable, punctual, and able to work in a dynamic environment.
• Ability to multitask and prioritize responsibilities efficiently.
• Positive attitude and professional demeanor.