Product Operations Analyst

About the Role

The product operations analyst is responsible for analyzing and optimizing the operational performance of the products and services. This role focuses on collecting and interpreting operational data, identifying opportunities for process improvements, creating presentations, and ensuring the products and services comply with all relevant regulations and industry standards. The product operations analyst works closely with cross-functional teams to enhance the efficiency, reliability, and customer experience of the product offerings. The primary purpose is to provide data-driven insights and recommendations to the product management team, enabling informed decisions that optimize the operational performance of the utility's products and services.

This position can be filled as an Analyst I – Analyst Sr. Lead depending on related experience.

Primary Location: New Orleans, LA

Key Responsibilities

• Operational Data Collection and Analysis
• Gather and analyze operational data related to products and services, such as usage patterns, service reliability, maintenance activities, and resource utilization.
• Identify trends, anomalies, and opportunities for operational improvements.
• Process Optimization
• Evaluate the efficiency and effectiveness of operational processes supporting products and services.
• Collaborate with cross-functional teams to implement process improvements that enhance product performance, customer experience, and regulatory compliance.
• Asset/Resource Management
• Manage inventory, optimize lifecycle, analyze utilization, control costs, mitigate risks, ensure compliance, and generate data-driven reporting for effective product asset management and strategic decision-making.
• Analyze the utilization and allocation of resources (e.g., personnel, equipment, infrastructure) to support product operations.
• Provide recommendations on resource optimization for efficient and cost-effective product delivery.
• Regulatory Compliance Monitoring
• Monitor operational performance to ensure compliance with relevant regulations, industry standards, and internal policies.
• Identify and address operational issues impacting regulatory compliance.
• Incident and Outage Management
• Monitor product operations (assets, etc.) for optimal performance.
• Investigate and analyze product-related incidents, outages, and service disruptions to determine root causes and develop mitigation strategies.
• Collaborate with product management, operations teams, and/or 3rd party vendors to implement corrective actions and prevent future occurrences.
• Reporting and Dashboarding
• Develop and maintain operational performance dashboards and reports for the product management team and other stakeholders.
• Provide insights and recommendations based on operational data analysis.
• Cross-Functional Collaboration
• Work closely with product, customer insights and journey, marketing, sales, and operating company customer service teams to provide data-driven insights and support product initiatives.
• Communicate findings and recommendations, and create presentations for various stakeholders, including senior management.

Requirements & Tech Stack

• Technical Skills
• Strong data collection, analysis, and interpretation skills.
• Proficiency in data analysis tools and software, such as Excel, SQL, and Power BI.
• Functional Knowledge
• Excellent communication and presentation skills.
• Conceptual knowledge of theories, practices, and procedures within a discipline.
• General knowledge of business developed through education or experience.
• Business Expertise
• Experience with utility products or programs.
• Experience with or strong eagerness to learn/adopt Agile ways of working.
• Leadership
• Team-oriented and flexible with a proven track record in collaborating with multiple stakeholders and driving results.
• Problem Solving
• Uses existing procedures to solve standard problems; analyzes information and standard practices to make judgments.
• Intellectual curiosity and creativity.
• Ability to simplify complex data and strategies, aligning departmental strategies with overarching organizational goals.
• Impact
• Collaborative mindset and ability to work effectively in a cross-functional team.
• Self-motivated, high integrity, credible, and able to work independently.
• Flexible and able to interface with a diverse group of individuals and cross-functional teams.
• Interpersonal Skills
• Ability to exchange straightforward information, ask questions, and check for understanding.
• Effective communication in both digital and business settings.
• Attention to detail.
• Excellent interpersonal skills, strong verbal and written communication skills.

Qualifications

• Bachelor's Degree in a technical or business-related field or equivalent work experience.

Additional Notes:

• No relocation.
• Work Place Flexibility: Hybrid.
• Travel Percentage: Up to 25%.
• Authorization to work in the United States is a precondition to employment. Entergy will not sponsor candidates for work visas.
• As a provider of essential services, employees are expected to be available to work additional hours, in alternate locations, and/or perform additional duties in connection with storms, outages, emergencies, or other situations as deemed necessary by the company.