ER Discharge Coordinator

About the Role

• ER Discharge Coordinator with TriStar Hendersonville Medical Center.
• Schedule: Monday - Friday 12pm - 8:30pm.
• Focus on Point of Care (PoC) Patient Bedside scheduling as part of centralized ER and Urgent Care Follow-up programs.
• Objective: Bedside-initiated patient experience to increase contact rate, scheduling immediacy, and improve overall patient experience.
• Create and maintain a positive customer experience in a patient-centered, quality-driven environment.

Key Responsibilities

• Speak with customers, patients, and stakeholders in a pleasant and professional manner.
• Communicate appropriately and clearly with department leadership, co-workers, and customers/patients.
• Schedule patients for follow-up care bedside when appropriate.
• Ensure performance and quality standards are met.
• Provide superior customer service to internal and external customers and patients.
• Support the vision and strategy of the organization.
• Positively promote the services offered.
• Elevate issues to leadership as appropriate.
• Suggest ideas for positive changes to department policies and procedures.

Qualifications

• One year of related experience is preferred.