Cashier Associate

Key Responsibilities

• Customer Service:
• Increase customer confidence and loyalty by providing accurate, fast, and courteous customer checkout.
• Create an environment that enables customers to feel welcome, important, and appreciated.
• Listen to and appropriately escalate customer concerns to management with a positive attitude.
• Assist customers in unloading purchases onto the conveyor belt.
• Pack customer purchases to prevent damages.
• Carry or push groceries in a shopping cart to the customer’s car and load groceries into the vehicle.
• Check the price of merchandise in all departments, as needed.
• Checkout Operations:
• Effectively scan and package customer purchases.
• Receive payment for customer purchases and expedite the flow of groceries.
• Use the Point of Sale (POS) system.
• Handle various tenders: Cash, Checks, Credit, Debit, SNAP EBT, Offline SNAP EBT, WIC, Rain checks, Reward offers, coupons.
• Record sales according to company policy.
• Maintain financial responsibility in service lane, adhering to company limits on cash shortages and/or overages.
• Work honestly and effectively to control loss.
• Adhere to guidelines on restricted sale items (Alcohol, Tobacco, etc.).
• Store Operations & Maintenance:
• Stock front-end products; restock and use supply items efficiently to eliminate waste and maintain the lowest supply cost.
• Manage lane according to service standards.
• Collect shopping carts from the parking lot and other areas and return to the designated area.
• Training & Compliance:
• Assist in training new cashiers.
• Ensure company standards for safety, proper food handling practices, sanitation, and productivity are maintained.
• Adhere to all regulatory compliance requirements pertaining to food safety, United States Department of Agriculture (USDA) & Country of Origin Labeling (COOL), and Department of Agriculture (DOA).
• Execute product recalls and withdrawals in a timely manner, ensuring secured items are removed from customer access.
• Reinforce safety programs by complying with safety procedures.
• Inspect and identify unsafe conditions to report to store management.
• Notify management of customer or employee accidents.
• Report all safety risks, issues, and illegal activity, including robbery, theft, or fraud.
• Ensure adherence to wage and hour policies and regulations.
• Cultivate a culture of safety within the store.
• Ensure self and all associates are working safely and have received necessary safety training.
• Ensure Hazardous Assessments are posted and Personal Protective Equipment (PPE) is available and utilized as required.
• Ensure equipment is in good repair; report and assist with remediation of safety hazards.

Requirements & Tech Stack

• Point of Sale (POS) system
• Cash, Checks, Credit, Debit, SNAP EBT, Offline SNAP EBT, WIC, Rain checks, Reward offers, coupons
• Alcohol, Tobacco (guidelines apply)
• Food safety, USDA & COOL, DOA compliance
• Hazardous Assessments
• Personal Protective Equipment (PPE): Goggles, Gloves, Back Brace
• Equipment: cleaning supplies and equipment, general office equipment, register, pricing gun, scales, scanner, various material handling equipment (racks, carts, pallet jacks, shopping carts)
• Preferred Equipment: baler/compactor, box cutter

Qualifications

• High School / GED Diploma
• English (required), Spanish (preferred)
• Supervisory Experience: 0 - 3 yrs minimum
• Customer Service skills
• Effective communication skills
• Ability to handle stressful situations
• Basic computer skills required to participate in online training
• Compliance with all company policies and procedures
• High standard of integrity and reliability
• Authorization to work in the United States or the ability to obtain the same
• Successful completion of pre-employment drug testing and background check

Physical Demands & Working Conditions

• Physical Demands:
• Regularly required to stand or walk on various types of flooring.
• Utilize manual dexterity, talk, see, hear, smell.
• Perform repetitive movements with both hands and/or both feet.
• Frequently required to reach at waist level or overhead, carry, push, or lift up to 30 lbs.
• Occasionally required to sit, balance, stoop, kneel, crouch and climb up to 10 ft.
• Working Conditions:
• May be exposed to indoor, outdoor, cold, freezing, heated, and wet/humid working conditions.
• Safety Risk Factors:
• Frequently required to twist back and/or neck.
• Walk on a slippery or cluttered floor surface.
• Work with hazardous equipment and be exposed to sharp objects.
• Occasionally exposed to loud noise, skin irritants, nuisance dust, fumes and sprays, hazardous cleaning solutions and other toxins.
• Pulling Requirement: 250 lbs.
• Shift(s): Varied shifts.