Relief Teller CSR
First Financial Bank NA
Hopkinsville, KYFresher1h agovia LinkedIn
About the Role
This is a Full-Time, Hourly Non-Exempt position for a Relief Teller/Customer Service Representative. The role involves supporting multiple banking centers, gaining experience across various locations, and delivering exceptional customer service.
Key Responsibilities
- Provide support across multiple banking centers.
- Deliver exceptional customer service and process transactions efficiently.
- Ensure accuracy in processing cash and check transactions.
- Open and maintain accounts.
- Assist with loan applications.
- Help clients navigate financial products like Certificates of Deposit (CDs) and Money Market Accounts.
- Identify client needs and refer them to appropriate banking professionals.
- Explain security measures, banking procedures, and product benefits to clients.
- Handle client concerns professionally and find effective solutions.
- Identify and prevent fraud while ensuring compliance with banking regulations.
- Collaborate with a respectful, supportive team.
Requirements & Tech Stack
- High school diploma or equivalent.
- Minimum 1 year of customer service experience in a business setting.
- Minimum 1 year of cash-handling experience.
- Strong customer service skills, including active listening and clear communication.
- Experience recommending and referring financial products.
- Solid understanding of compliance and fraud detection.
- Ability to accurately balance a cash drawer.
- Proficiency with computers, data entry, and multi-line phone systems.
- Basic math and accounting skills.
- Ability to work occasional weekends and extended hours.
- Ability to travel between banking centers as needed.
- Ability to remain in a stationary, standing position for up to 75% of an eight (8) hour workday.
- Ability to review information and details at close range (within a few feet).
Teller experience preferred (6+ months).