Desktop Support Engineer(IT-End user support)

Role: Desktop Support Engineer (IT-End User Support)

Client: Deloitte India

Location: Delhi, India

About the Role

Progressive Infovision Private Limited provides IT services and end-user support solutions. This is a full-time, on-site role supporting Deloitte India.

Key Responsibilities

• Provide day-to-day technical support for desktop computers, laptops, printers, and related peripherals.
• Perform installation, configuration, and maintenance of hardware.
• Diagnose and troubleshoot hardware and basic software issues.
• Resolve user-reported incidents.
• Escalate complex problems when needed.
• Respond to service requests.
• Perform routine checks.
• Maintain asset inventory accuracy.
• Ensure adherence to security and compliance guidelines.
• Interact with end users.
• Document issues and resolutions clearly.
• Collaborate with other IT teams.

Requirements & Tech Stack

• Desktop computer support and management (installation, configuration, basic OS tasks).
• Technical support and troubleshooting (diagnosing, resolving, and documenting end-user issues).
• Printer support (setup, connectivity, routine maintenance).
• Computer hardware knowledge (components, replacements, upgrades, preventive maintenance).
• Experience in corporate or enterprise IT environments.
• Familiarity with ticketing systems and IT service management practices.
• Customer service, communication, and interpersonal skills.
• Ability to work on-site in Delhi.
• Ability to manage multiple tasks.
• Ability to follow standard operating procedures.
• Adherence to security and compliance requirements.

Qualifications

• A diploma or degree in IT, Computer Science, or a related field is beneficial.
• Relevant certifications (such as CompTIA A+, hardware or desktop support certifications) would be beneficial.