Customer Support Executive
Carbamide Forte
Mumbai, Maharashtra, India6h agovia LinkedIn
About the Role
Carbamide Forte is seeking a full-time, on-site Nutritionist – Customer Support Executive in Mumbai. This role is with India’s leading nutraceutical brand, dedicated to improving health and well-being through high-quality, cost-effective formulations.
Key Responsibilities
- Respond to customer queries via phone, email, chat, and social platforms.
- Provide clear, science-based guidance on product usage, nutrition, and supplement benefits.
- Assist customers with order-related issues.
- Troubleshoot basic technical or product concerns.
- Ensure a smooth post-purchase experience.
- Maintain high levels of customer satisfaction by actively listening and offering empathetic support.
- Document interactions in support systems.
- Collaborate with nutrition experts, marketing, and operations to relay customer feedback.
- Contribute to educational content.
- Continuously improve the customer experience.
Requirements & Tech Stack
- Strong Customer Support and Customer Service skills.
- Experience in Online Support and Customer Satisfaction.
- Ability to provide basic Technical Support.
- Comfort working on-site in Mumbai.
- Good computer literacy.
- Familiarity with CRM or support ticketing tools.
Qualifications
- Educational background in Nutrition, Dietetics, or a related health science field.
- Certification in nutrition or diet counseling is an advantage.
- Clear and professional communication skills in English (and local languages preferred).
- Strong listening and interpersonal abilities.
- Customer-centric mindset, patience.
- Ability to explain complex nutritional concepts in simple, practical terms.
- Prior experience in nutraceuticals, healthcare, or wellness support roles is beneficial.