IN-Expert

About the Role

Apple Retail brings together the best of Apple, leveraging expertise to help people do what they love and deliver an only-at-Apple experience. We believe inclusion is a shared responsibility and foster a culture where everyone belongs and is inspired to do their best work.

The Role

As an Expert, you possess a deep understanding of Apple's products and services across the ecosystem. You excel at selling products, offering all of Apple's services, and delivering an exceptional customer experience. An Expert exemplifies great customer engagement and mentors others.

Key Responsibilities

• Demonstrate and sustain top-performing sales and service by understanding customer needs, identifying ownership opportunities, presenting products and services, and educating customers on purchase options.
• Be knowledgeable about and proactively stay up-to-date on Apple's products, services, purchase options, and Product Zone sales processes.
• Support peers by sharing knowledge about Apple's products, services, and purchase options, and assist in offering ownership opportunities.
• Maintain accuracy and follow guidance.
• Perform other tasks as needed, including providing customer service and support in other areas of the store.
• Contribute to an inclusive environment by respecting differences and being curious to learn.
• Demonstrate Apple's values of inclusion and diversity in daily activities.

Requirements & Tech Stack

• Retail or sales experience, or related work experience.
• Proficiency in the local language, both written and spoken.
• Availability to work a schedule based on business needs, including nights, weekends, and public holidays.
• Reliability in attending work as scheduled, in line with local laws and subject to any approved accommodations.

Qualifications

• Demonstrate knowledge of Apple products and services.
• Track record of producing top-performing sales and customer experience results.
• Ability to personalize solutions based on customer needs and communicate them effectively.
• Skill in solving customer concerns with care, learning, and presentation.
• Ability to work in a fast-paced environment, often supporting multiple customers.
• Aptitude to learn about and deepen understanding of Apple products, services, and third-party products to enhance customer experience.
• Ability to support and educate the broader team by sharing knowledge, experiences, and insights.