(USA) Personal Shopper

About the Role

As a Personal Shopper at Sam's Club, you will be instrumental in developing and supporting Membership by providing information on Membership benefits, promoting the value of company products and services, processing Memberships, upgrades, and credit accounts. You will also participate in sales and marketing events, and make efforts to meet Membership goals.

Key Responsibilities

• Develops and supports Membership by providing information on Membership benefits, promoting the value of company products and services, processing Memberships, upgrades, and credit accounts.
• Participates in sales and marketing events and makes efforts to meet Membership goals.
• Maintains safety of the Facility by following all safety standards, procedures, and guidelines, including conducting safety sweeps, following proper forklift spotting procedures, and handling/disposing of hazardous materials according to company guidelines.
• Reports unsafe situations to Management.
• Fulfills Fax n Pull and Click n Pull orders by reviewing orders, pulling items from shelves, scanning items, wrapping and palletizing items, ensuring the accuracy of orders and invoices, securing items until Members arrive, and following up on out-of-stock merchandise.
• Completes work assignments and priorities by using policies, data, and resources, collaborating with managers, coworkers, customers, and other business partners, identifying priorities, deadlines, and expectations, carrying out tasks, communicating progress and information, and recommending ways to address improvement opportunities.
• Adapts to and learns from change, difficulties, and feedback.
• Provides Member service by acknowledging the Member, identifying their needs, assisting with purchasing decisions, locating merchandise, resolving issues and concerns, and promoting the company's products and services.
• Complies with company policies, procedures, and standards of ethics and integrity by implementing related action plans and applying these in executing business processes and practices.
• Embraces differences in people, cultures, ideas, and experiences, creating a workplace where associates feel seen, supported, and connected.
• Helps to attract the best talent.
• Works as a team, builds strong and trusting relationships, and communicates with impact, energy, and positivity to motivate and influence.
• Strengthens the team by helping, developing, and mentoring others, and recognizes others' contributions and accomplishments.
• Maintains and promotes the highest standards of integrity, ethics, and compliance, modeling company values to support and foster the company culture.
• Holds oneself and others accountable.
• Supports the company's goal of becoming a regenerative company by making a positive impact for associates, customers, members, and the world.
• Acts in a selfless manner and is consistently humble, self-aware, honest, fair, and transparent.
• Delivers results while putting the customer first.
• Makes decisions based on reliable information, balances short and long-term priorities, and considers how own work impacts the teams ability to deliver on the company purpose for all stakeholders.
• Displays curiosity and a desire to learn, takes calculated risks, and demonstrates courage and resilience.
• Drives continuous improvements, is open to and uses new technologies and skills, and supports others through change.

Requirements & Tech Stack

• Safety Standards
• Forklift Spotting Procedures
• Hazardous Materials Handling
• Steel Standard Guidelines
• Fax n Pull
• Click n Pull
• Open Door Policy

Qualifications

• There are no minimum qualifications listed.

Benefits

• Competitive pay
• Performance-based bonus awards
• Health benefits: medical, vision, and dental coverage
• Financial benefits: 401(k), stock purchase, and company-paid life insurance
• Paid time off benefits: PTO, parental leave, family care leave, bereavement, jury duty, and voting. PTO and/or PPTO can be used for vacation, sick leave, holidays, or other purposes.
• Other benefits: short-term and long-term disability, company discounts, Military Leave Pay, adoption and surrogacy expense reimbursement, and more.
• Live Better U: company-paid education benefit program for full-time and part-time associates. Programs range from high school completion to bachelor's degrees, including English Language Learning and short-form certificates. Tuition, books, and fees are completely paid for by the company.

Compensation

• Hourly wage range: $19.00 to $27.00
• Additional compensation in the form of premiums may be paid in amounts ranging from $0.35 per hour to $3.00 per hour in specific circumstances. Premiums may be based on schedule, facility, season, or specific work performed.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to a specific plan or program terms.