Customer Care Executive

Role: Customer Care Executive

Company: Infinique

About the Role

• Full-time, on-site role in New Delhi.
• Responsible for handling inbound and outbound customer interactions, responding to inquiries, and resolving issues related to orders, product information, and service experiences.
• Supports sales by sharing product details, guiding customers through purchase decisions, and coordinating with internal teams to ensure smooth order fulfillment.
• Involves maintaining high standards of customer satisfaction, representing the brand professionally, and providing feedback to improve customer service processes.

Key Responsibilities

• Handle inbound and outbound customer interactions.
• Respond to inquiries and resolve issues related to orders, product information, and service experiences.
• Manage searching leads and business development.
• Conduct calls, emails, and message management.
• Ensure timely follow-up on customer interactions.
• Document all customer interactions in the system.
• Share product details with customers.
• Guide customers through purchase decisions.
• Coordinate with internal teams for smooth order fulfillment.

Qualifications

• Customer-focused skills, including Customer Support and Business Development.
• Effective Communication abilities, both verbal and written, with a professional and empathetic approach.
• Basic Sales skills, with the ability to understand customer needs and suggest suitable products or solutions.
• Prior experience in customer-facing roles, preferably in hospitality, retail, or cosmetic products, is an advantage.
• Comfort with using CRM or call management tools and basic computer applications like MS Office, including Excel.
• Relevant education in business, hospitality, communications, or a related field is beneficial.