Manager

About the Role

Under the direction of the AVP/VP, the Officer acts as a liaison between the different client/IM service teams and the Sub custodians/Depositories to ensure the proper settlement of security and cash transactions. Additionally, assists in processing exceptions accurately, timely and consistently. Focus of the job is to research and resolve problems with minimal supervision and to provide guidance to associates. Foster a team-oriented environment servicing all customers.

Key Responsibilities

• Ensure Sub custodian/Depository messages are received daily as outlined in the operating requirements/SLAs.
• Ensure that exceptions/problems are resolved timely, accurately and well documented.
• Adhere to department operating procedures by employing appropriate review and control procedures.
• Serve as a source of technical information and training for entry-level staff.
• Take part in training, seminars, etc. to keep current.
• Flexibility with schedule to assist in coverage with staff vacation and illness.
• Assist with Management Reporting.
• Assist Management with day-to-day operational procedures.
• Participate in special projects, as needed.
• Interact in a positive and respectful manner with team members and other functional units within the organization.
• Prepare, as required, clear and concise internal/external correspondence.

Requirements & Tech Stack

• MS Office Applications (e.g., Excel, Word)

Qualifications

• Bachelor’s degree in a business discipline preferred or equivalent work experience.
• Strong interpersonal, organizational, verbal and written communication skills.
• Strong ability to work as part of a team.
• Demonstrate proactive and creative problem-solving skills.
• Ability to multi-task in a fast-paced environment.
• Ability to exercise diplomacy and discretion.
• Strong analytical and problem-solving skills.
• Dependable, detail-oriented, and accurate.
• Ability to adapt and excel in a dynamic environment.