Overnight Grocery Team Member

About the Role

This is an overnight position supporting an assigned team with receiving, preparing product, and maintaining the sales floor, displays, and back stock according to company standards. All Team Members are expected to uphold a positive company image through courteous, friendly, and efficient service.

Key Responsibilities

• Check product to ensure it meets WFM quality standards.
• Accurately sort and scan waste.
• Maintain production standards.
• Stock and clean shelves, bins, and food preparation areas.
• Maintain back stock in good order.
• Handle DC and UNFI invoices for product delivered outside store receiving hours.
• Properly check-in product and report miss-picks to team leadership.
• Receive product from the receiving location to the sales floor or appropriate back stock spaces.
• Aid in receiving and sorting overnight deliveries for other teams.
• Arrive to work station on time, appropriately groomed, dressed, and ready to work; work all scheduled shifts and attend required trainings and meetings.
• Provide excellent customer service, address customer needs in a timely and effective manner, and model suggestive selling techniques.
• Answer phones and pages promptly and courteously.
• Maximize sales potential through effective and proper procedures for prepping, storing, rotating, stocking, and merchandising product.
• Follow and comply with established procedures, including Weights and Measures, health and sanitation, and safe work practices.
• Maintain a clean and sanitary working and shopping environment; maintain equipment in accordance with WFM cleanliness and safety standards.
• Perform opening, mid, and closing duties as assigned; ensure accuracy of signs and pricing.
• Immediately report safety hazards and violations.
• Perform other duties as assigned by leadership.

Requirements & Tech Stack

• Ability to learn basic knowledge of all products carried in the department.
• Ability to visually examine products for quality and freshness.
• Ability to perform simple math (addition, subtraction, multiplication, and division).
• Strong to excellent communication skills and willingness to work as part of a team.
• Ability to deliver information clearly and respectfully to fellow Team Members, customers, and vendors.
• Ability to meet customer service expectations and standards in all interactions.
• Ability to follow directions and procedures; effective time management and organization skills.
• Passion for natural foods and the mission of Whole Foods Market.
• Strong work ethic and ability to work in a fast-paced environment with a sense of urgency.
• Ability to work a flexible schedule including nights, weekends, and holidays as needed.
• Ability to use tools and equipment, including knives, box cutters, electric pallet jacks, and other heavy machinery.
• May require use of ladders.

Qualifications

• No prior retail experience required.

Physical Requirements / Working Conditions

• Must be able to lift 50 pounds.
• In an 8-hour work day: standing/walking 6-8 hours.
• Hand use: single grasping, fine manipulation, pushing and pulling.
• Work requires bending, twisting, squatting, and reaching.
• Exposure to FDA approved cleaning chemicals.
• Exposure to temperatures: <32 degrees Fahrenheit (freezing), 32-40 degrees Fahrenheit (refrigerators), >90 degrees Fahrenheit.
• Ability to work in wet and dry conditions.