Expedite Representative

Key Responsibilities

• Work on weekly reports to expedite items restricting shipment of approved commits on high dollar customer orders, special customer accounts, etc.
• Identify problem parts from the standard expedite report and provide resolution by working with the supplier directly on issues such as outstanding past dues/blanks, WADV, etc.
• Obtain product or service information, such as availability and delivery schedules, by communicating with supplier contacts via mail and/or electronic communication.
• Assist with entering approved purchase orders with suppliers.
• Obtain and process purchase order delivery acknowledgements.
• Ensure factory delivery dates are accurately updated and maintained in UV by using data sources including purchase order acknowledgements, back-order reports, and factory systems.
• Communicate professionally and effectively with all levels of the organization internally and with external customers.
• Perform alpha/numeric data entry with good quality.
• Multitask effectively.

Requirements & Tech Stack

• Working knowledge of computer systems including Microsoft Outlook and Microsoft Excel.
• Strong attention to detail.
• Strong teamwork orientation.
• Strong verbal and written communication skills.

Qualifications

• Bachelor's degree required.
• Experience in customer support, supplier interactions, or similar experience required.
• Strong alpha/numeric data entry skills with good quality.
• Ability to multitask.
• Strong communication skills when dealing with supplier contacts via mail and/or electronic communication.
• Ability to communicate, professionally and effectively, with all levels of the organization internally and with external customers.