Associate Field Engineer

About the Role

This is an entry-level role for new graduates or early-career professionals. As an Associate Field Engineer, you will work within the Customer Success and Solutions Engineering teams, building deep technical expertise and tooling to directly impact the core product and customer experience. You will engage with technical stakeholders across the customer lifecycle, from helping prospects understand how Pinecone fits their architecture to guiding existing customers through implementation, optimization, and expansion. You will collaborate closely with Sales, Product, and Engineering to scope solutions, troubleshoot complex issues, and surface customer insights that shape our product direction. Technical fluency, strong communication, intellectual curiosity, and an AI-first mindset are essential for this role.

Key Responsibilities

• Serve as a technical point of contact for customers throughout their journey from evaluation to production, ensuring best practices and accelerating time-to-value.
• Deeply understand customer architectures, use cases, and requirements to influence our roadmap and devise solutions that unblock and advance their goals.
• Build resources to monitor customer health, proactively identifying opportunities to address risk and drive expansion.
• Troubleshoot issues and deliver high-quality technical support, developing a strong command of Pinecone's product and the broader AI/ML ecosystem.
• Build processes and capture knowledge to scale and automate support, success, and outreach initiatives.
• Partner with Sales on technical discovery, deliver product demonstrations, and contribute to proof-of-concept evaluations.
• Provide feedback and contribute as a developer to all elements of the customer experience—from tooling and integrations to documentation and internal workflows.

Requirements & Tech Stack

• BS in Computer Science or a related technical field or equivalent experience.
• Strong technical acumen with the ability to understand and explain APIs, cloud infrastructure, data pipelines, and enterprise software integrations.
• Ability to communicate complex technical concepts to both technical and non-technical audiences.
• Familiarity with the concepts of embeddings, similarity search, recommendation systems, and RAG.
• Thrives in a startup environment: resourceful, adaptable, and proactive in creating solutions.
• Proficiency in one or more popular programming languages (Python, JavaScript).

Bonus Points

• Experience with Datadog or similar monitoring tools.
• Experience working with cloud platforms (AWS, GCP, Azure).

Compensation

$90K - $105K